Refund policy

We are happy to offer a 14-day return policy on broken or damaged items only, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must in its original packaging and you must supply a photo of the damage found when you request your return, along with your order number. 

To start a return, you can contact us at chris@chriswhite.marketing

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chris@chriswhite.marketing

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All Products are custom-made to your specifications and personalised to your requirements, and you may cancel your order at any stage before, and up to seven days after you have placed your order with us, provided we have not dispatched the relevant Products to you. To do this you must notify us in writing at the address above or by sending an email to chris@chriswhite.marketing

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer exchanges on any products once your order has been processed by our manufacturers. Please email us as soon as possible and we will check with them to see if your products have been made yet - if not, then we can arrange an exchange. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@arty-stuff.com.